With the freshest ingredients and chocolates made by hand, we recommend you eat your chocolates within 30 days of receiving your order. Although, let’s be serious, how hard is that?
Although we take every precaution to protect and pack your chocolates so they arrive in the same condition as they left our shop, our chocolates are perishable and once your order leaves our shop, we are not responsible for the condition of the order. Be mindful that when ordering during warm weather months, your order may melt if left outside in an area where heat could affect the chocolate.
For delicate chocolate items not listed in our website shop (those shown in our gallery), in-store pick up may be available. Please reach out through our contact page.
Many of our chocolates contain nuts, wheat, soy and dairy. Our chocolate shop is not nut-free, so our products may come into contact with peanuts, tree nuts and other allergens.
Canadian Shipping Policy
All orders are shipped or ready for pickup within 3 business days. For orders placed on holidays, weekends or days that we are closed (see our hours for details) those will be processed on the first business day following your order. Shipping charges for your order will be calculated and added at checkout. Shipping rates are based on your location and speed you have chosen (Standard or Express) Once your order is processed, we will send a confirmation email, and tracking numbers if those apply.
At present we do not offer US or International shipping.
Processing times may be delayed as we take all necessary COVID-19 precautions packaging your order in our shop. Our shipping providers are working within government restrictions and regulations, and many may have temporarily suspended money-back guarantees for late deliveries. If you feel a shipment has been lost beyond normal delays, please contact us.
Due to COVID-19 safety precautions and the nature of our products, we are unable to offer refunds or exchanges at this time. Your satisfaction is of utmost importance to us, so if you are not satisfied with your purchase, please contact us through our website form and we would be happy to assist you.
We offer delivery in Canmore with a minimum order of $25.00 for $5.00
Banff, Exshaw, Dean Man’s Flats and Lac des Arcs minimum $25.00 order for $10.00